Privacy Policy
How we collect, use, and protect your information
Effective Date: December 1, 2025
This Privacy Policy describes how LuminCraft, LLC ("LuminCraft," "we," "our") collects, uses, and protects information through the AskAce platform ("AskAce" or "Service").
1.Information We Collect
a) Account Information
Managed by Clerk:
- • Authentication details
- • Basic profile data
We do not store your password.
b) Subscription Information
Processed by Stripe on behalf of LuminCraft, LLC:
- • Billing status
- • Subscription tier
- • Payment history
AskAce does not store full payment card details.
c) Usage Data
- • Chat interactions
- • Selected teams, games, and betting contexts
- • Logs and analytics
- • Device, IP, browser metadata
d) Technical Data (via Supabase)
- • User preferences
- • Chat history
- • Retrieved game context (RAG packs)
2.How We Use Data
We use your information to:
- • Operate AskAce
- • Provide AI-generated insights
- • Improve system accuracy and performance
- • Personalize your experience
- • Prevent abuse
- • Manage billing and subscription access
- • Comply with legal obligations
We do not sell your data.
3.Third-Party Services
We rely on:
🔐 Clerk
Authentication services
💳 Stripe
Billing (acting for LuminCraft, LLC)
🗄️ Supabase
Database and storage
🤖 OpenAI / LLM
AI processing providers
Each third party maintains its own privacy controls.
4.Data Retention
We retain:
- • Account information while your account is active
- • Chat history until deletion or account closure
- • Billing metadata as required by Stripe and tax laws
You may request deletion at: support@askace.app
5.Security
We use industry-standard encryption and access controls.
However, no system is fully secure. Use AskAce at your own risk.
6.Children
AskAce is not intended for users under 18.
7.International Users
AskAce is operated by a U.S. company (LuminCraft, LLC).
Your information may be processed in the United States.
8.Policy Changes
We may update this Privacy Policy periodically.
Continued use of AskAce constitutes acceptance.
9.Contact
For questions or inquiries:
LuminCraft, LLC
support@askace.app